Return & Refund Policy

Thank you for shopping at Urbandapper! We want you to be satisfied with your purchase of our Farm and Ranch Signs, Garden Art, Home Decor, Wall Decor, and Neon Signs. If your order does not meet your expectations, our Returns & Refund Policy explains how to request a return, replacement, or refund.

1. 60-Day Return Policy

Urbandapper offers a 60-calendar-day return period starting from the date your order is delivered.

You may request a return within 60 days of delivery if the product meets the eligibility requirements outlined below.

Return requests submitted after 60 days may not qualify for a standard return or refund, except where otherwise required by applicable law.

2. Return Eligibility & Conditions

To qualify for a standard return, your item must meet the following conditions:

• The product must be unused, uninstalled, and in its original condition.
• The item must be returned with its original packaging and included accessories, where available.
• Neon Signs must include any supplied power adapters, mounting accessories, and remote controls.
• Items must not show damage caused by misuse, improper installation, or unauthorized modifications.
• Proof of purchase or a valid order number is required.

Personalized & Custom-Made Products: Products specifically personalized with customer-provided names, text, images, or unique design instructions are generally not eligible for change-of-mind returns.

However, customized products that arrive damaged, defective, incorrect, or materially different from the approved order remain eligible for an appropriate replacement, refund, or other remedy.

Standard products featuring pre-designed artwork are subject to our normal 60-day return policy when all eligibility conditions are met.

3. Return Shipping Costs & Fees

Urbandapper provides free return shipping for all approved returns within the eligible delivery area.

• Return Shipping Cost: $0.00 for approved returns.
• Prepaid Return Label: Provided free of charge.
• Restocking Fee: $0.00.
• Return Handling Fee: $0.00.

Once your return request is approved, we will provide a prepaid shipping label and return instructions by email.

Please do not ship an item back without contacting our support team first, as this may delay the return process.

4. How to Request a Return

To initiate a return, please follow the steps below:

1. Contact Customer Support: Email support@urbandapper.shop within 60 days of delivery. Include your order number, full name, product details, and reason for requesting a return.
2. Receive Return Instructions: Our team will review your request and provide a prepaid return shipping label if the return is approved.
3. Package Your Item: Carefully pack the product with its original protective materials and included accessories to help prevent damage during return transit.
4. Ship Your Return: Drop off your package with the carrier specified on your prepaid label within 7 business days after receiving the label.
5. Return Inspection: Once the package arrives, our team will inspect the returned item and notify you about your refund status.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

We encourage customers to report visible shipping damage within 48 hours of delivery so that we can promptly document the issue and coordinate with the shipping carrier.

If you discover a problem after 48 hours, please contact us anyway. Reporting after this initial period does not automatically remove your eligibility for assistance under applicable consumer protection laws.

To help us review your request, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or a short video showing the problem, if available.
• Photographs of the shipping packaging if the item arrived damaged.

After reviewing your claim, we will offer an appropriate remedy, which may include a free replacement or full refund.

You will not be charged additional shipping or handling fees for an approved damaged, defective, or incorrect item claim.

6. Refund Processing & Timeline

Once your returned item is received, our team will inspect it and notify you whether your refund has been approved.

Refund Processing Time: Approved refunds are processed within a maximum of 12 business days after we receive the returned package.

Refund Method: Refunds are issued to the original payment method used during checkout.

Bank Processing Time: After we issue the refund, your bank or payment provider may require an additional 2–5 business days to reflect the funds in your account.

For eligible defective, damaged, or incorrect orders, an approved full refund includes the amount originally paid for the affected products and their associated standard shipping charges.

For standard change-of-mind returns, the original outbound shipping fee is generally non-refundable. Return shipping remains free for approved returns.

Product prices already include any applicable sales taxes, so approved product refunds include the applicable tax amount originally incorporated into the refunded product price. No additional refund processing fees are charged.

7. Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible, preferably within 2 hours of placing your order.

Send your request to support@urbandapper.shop, including your order number and the requested change.

If your order has not yet entered production or been shipped, we will make reasonable efforts to cancel or modify it.

Approved cancellations before shipment receive a full refund to the original payment method.

Once an order has shipped, it generally cannot be canceled. Eligible standard products may still be returned after delivery in accordance with this Returns & Refund Policy.

Personalized products that have already entered production may not be eligible for cancellation or change-of-mind returns.

8. Exchanges & Replacements

If you received an incorrect, defective, or damaged product, we may provide a replacement at no additional cost after reviewing your request.

For standard products that are eligible for return, customers who would like a different design, size, or style may request a return and place a new order for their preferred item.

Replacement processing and shipping times will be communicated to you when your request is approved.

9. Contact Information

For questions about returns, refunds, cancellations, or exchanges, please contact our customer support team.

Store Name:	Urbandapper
Store Owner:	Clay Millard Viands
Business Address:	7 Blueberry Hill Rd, Redding, CT 06896-3303, United States
Contact Email:	support@urbandapper.shop
Customer Support Hours:	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Website:	https://urbandapper.shop/

Thank you for choosing Urbandapper. We are committed to providing clear policies, reliable customer support, and a positive shopping experience.