Frequently Asked Questions

Got Questions? We've Got Answers!

Welcome to Urbandapper's FAQ page. Here you can find helpful information about our products, shipping, returns, refunds, payments, and customer support.

1. Shipping & Delivery

Q: Where do you ship?
A: Urbandapper currently ships to eligible physical addresses within the contiguous United States (48 states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. Boxes, or APO/FPO/DPO addresses.

Q: How much does shipping cost?
A: We offer standard shipping at a flat rate of $6.99 USD per order. There are no additional shipping handling fees or hidden checkout charges. The total shipping cost is displayed before you complete your purchase.

Q: How long will my order take to arrive?
A: Our total estimated delivery time is 6–12 business days, including order processing and shipping transit.

• Order Processing Time: 1–2 business days.
• Shipping Transit Time: 5–10 business days.
• Total Estimated Delivery: 6–12 business days.

Business days are Monday through Saturday, excluding Sundays and U.S. federal holidays. Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after this time begin processing on the next business day.

Q: How can I track my order?
A: Once your order has shipped, we will send a shipping confirmation email with tracking information. Please allow 24–48 hours for the carrier's tracking system to update.

Q: Which shipping carriers do you use?
A: Depending on the delivery destination and package requirements, orders may be shipped using USPS, UPS, or FedEx.

Q: What happens if my delivery is delayed?
A: Delivery estimates may occasionally be affected by weather, holidays, carrier operations, or other unexpected circumstances. If your shipment is significantly delayed, please contact our customer support team so we can assist you with tracking information and available updates.

2. Returns, Refunds & Cancellations

Q: What is your return policy?
A: We offer a 60-calendar-day return window beginning on the date your order is delivered. Eligible standard products must be unused, uninstalled, and in their original condition, with the included accessories and original packaging where available.

Q: Are personalized or custom-made products returnable?
A: Personalized products made with customer-submitted names, text, images, or unique design instructions are generally not eligible for change-of-mind returns. However, personalized products that arrive damaged, defective, incorrect, or materially different from the approved order remain eligible for appropriate remedies.

Q: Do you charge return shipping or restocking fees?
A: No. For approved eligible returns, we provide a free prepaid return shipping label. Return shipping costs $0.00, restocking fees are $0.00, and return handling fees are $0.00.

Q: How do I request a return?
A: Email us at support@urbandapper.shop within 60 days of delivery. Include your order number, full name, and reason for the return. If approved, our team will email you a prepaid shipping label and return instructions. Please send your return within 7 business days after receiving the label.

Q: How long does it take to receive my refund?
A: Approved refunds are processed within a maximum of 12 business days after we receive the returned package. Refunds are issued to the original payment method. Your bank or payment provider may require an additional 2–5 business days to reflect the funds in your account.

Q: Is the original shipping fee refundable?
A: For standard change-of-mind returns, the original $6.99 shipping fee is generally non-refundable. For eligible damaged, defective, or incorrect products, an approved full refund includes the applicable original shipping charges. Return shipping is free for approved eligible returns.

Q: What if my product arrives damaged or incorrect?
A: Please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and photographs or a short video of the issue, if available. We will review the claim and provide an appropriate solution, which may include a free replacement or refund. Reporting after 48 hours does not automatically remove your eligibility for assistance under applicable law.

Q: Can I change or cancel my order?
A: Please email us as soon as possible, preferably within 2 hours of placing your order. If your order has not entered production or shipped, we will make reasonable efforts to cancel or modify it. Approved cancellations before shipment receive a full refund. Once an order has shipped, eligible products may be returned under our Returns & Refund Policy.

3. Product Information & Care

Q: What types of products does Urbandapper sell?
A: Our store focuses on Farm and Ranch Signs, Garden Art, Home Decor, Wall Decor, and Neon Signs. Product styles, materials, dimensions, and customization options vary depending on the specific item.

Q: What materials are your Neon Signs made from?
A: Materials and construction vary by product. Please refer to each product page for its specific materials, lighting components, dimensions, power requirements, and included accessories. If you need additional details before ordering, our support team will be happy to help.

Q: Are your signs suitable for outdoor use?
A: Outdoor suitability depends on the individual product's materials, finish, and intended use. Please check the product description to confirm whether an item is designed for indoor or outdoor display. Products not specifically described as outdoor-rated should be protected from rain, excessive moisture, and harsh weather.

Q: Do your products include installation accessories?
A: Included accessories vary by product. Some signs may come with mounting holes, brackets, or other installation hardware. Please check the individual product listing for included components. Urbandapper does not provide on-site installation services.

Q: How should I install and maintain my signs?
A: Follow the instructions supplied with your product. Use appropriate mounting hardware for the surface and weight of the item. For illuminated signs, follow the electrical safety instructions and use compatible power accessories. Contact us if you need clarification before installation.

Q: Can I customize a product?
A: Customization is available only for products that specifically offer personalization options. If supported, the product page will explain the available choices and any information you need to provide. Please review all personalized details carefully before submitting your order.

4. Payments, Pricing & Security

Q: What payment methods do you accept?
A: We accept supported credit cards and PayPal through the payment options available at checkout. The available payment methods are displayed before you complete your purchase.

Q: Are taxes included in your product prices?
A: Yes. All displayed product prices already include any applicable sales tax. We do not add additional sales tax at checkout.

Q: Are there any hidden fees?
A: No. We do not charge hidden handling, administration, or transaction fees. For standard orders, your final total consists of the displayed product price, which already includes applicable sales tax, plus the $6.99 standard shipping fee.

Q: How is my final order total calculated?
A: Your final order total is calculated as follows:

For example, if your product costs $49.99, your total with standard shipping will be $56.98. The complete amount is displayed before payment.

Q: Is my payment information secure?
A: We use payment service providers and security measures designed to protect transactions and customer information. Sensitive payment credentials are handled according to the security practices of the payment service providers used at checkout. Please review our Privacy Policy for more details.

5. Customer Support

Q: How can I contact Urbandapper?
A: If you have questions about your order, shipping, returns, product information, or payments, please contact us using the details below.

Store Name:	Urbandapper
Store Owner:	Clay Millard Viands
Business Address:	7 Blueberry Hill Rd, Redding, CT 06896-3303, United States
Contact Email:	support@urbandapper.shop
Customer Support Hours:	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Website:	https://urbandapper.shop/

Thank you for shopping with Urbandapper. We are committed to providing clear information, reliable support, and a convenient shopping experience.